Cancellation and Refund Policy

Private Tours

  • Full payment is taken at the time of the reservation.
  • All guests have until 48 hours prior to departure to cancel or change their tour date.
  • Prior to 48 hours, cancellations will be refunded all but a 10% processing fee.
  • Cancellations, decreased numbers, or change of date for any reason within this 48 hour period will result in a FULL forfeiture of the tour cost.
  • No-shows forfeit full tour cost. There will be no exceptions. This includes cancellations due to covid related illness.
  • End times are based on the local time of the tour.
  • The end time of the tour is the start time plus the duration of the tour.
  • The duration of the tour may vary due to traffic.

Expected Behavior

As with all our tours, there is a level of behavior expected from our guests. Being that our tour could involve the consumption of alcohol, we wanted to highlight the behavior that is expected of our guests. Guests already intoxicated at the time of pick up will not be allowed on tour. This is for everyone’s personal safety.

Additionally, many of our tour stops are public and recreational environments. Please be respectful of both the staff and other patrons by acting with appropriate decorum. If individuals/ the group are not able conduct themselves in the expected manner, the driver/guide has the full right to end the tour early and there will be no refunds of any kind.

Deposits, Fees & Donations

We take full tour payment at the time of booking. All donations made when booking are non refundable.

We will charge 100% of tour cost should any members cancel after the 48 hour deadline, or fail to arrive in time for the tour departure. Regrettably, we are not able to waive our policy for any reason, including cancellations due to injury or illness. This includes cancellations due to covid-related illness.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

Last updated: December 1, 2022